Avishek has more than 17 years of experience in global banking, combining strong international exposure across Hong Kong, India and the United Kingdom with extensive cross‑regional collaboration spanning Asia Pacific, Europe, the Middle East and Africa (EMEA), and the Americas. Prior to this role, he served as Senior Vice President at HSBC, where he led the unsecured lending business across nine Asian markets. Avishek holds a master’s degree in statistics from the Indian Statistical Institute in Kolkata.

He brings deep expertise in advanced analytics and data science leadership, with a proven track record of applying emerging data technologies to shape product strategy and deliver measurable outcomes. This background in data innovation aligns closely with TransUnion’s evolution from a traditional credit reference agency to a trusted information and insights partner, enabling organizations to view consumer identity holistically through diverse data assets and helping them to make informed decisions with confidence, which forms the foundation of trust in the modern economy.

This appointment marks a significant milestone for TransUnion Asia Pacific, as it brings together regional analytics capabilities – including Data Science and Analytics (DSA), Data Asset Management (DAM) and Data Strategy (DS) – into a more integrated structure under one regional leadership model. Together, these efforts will continue to accelerate TransUnion’s analytics value creation and reinforce its commitment to the responsible and secure use of data.

“As the role of information and data continues to grow in enabling robust and evidence‑based financial decisions in today’s economy – particularly amid persistent global uncertainties, rising fraud risks and increasing regional integration – the capabilities to manage, analyze and translate data into trusted and meaningful insights has never been more important,” said Marie Claire Lim Moore, Asia-Pacific Regional President and Hong Kong CEO at TransUnion. “Data and analytics are central to TransUnion’s continued evolution into a trusted information and insights partner powered by identity-based intelligence. We are pleased to welcome Avishek, whose deep expertise in data-driven transformation and strategic analytics will further strengthen our ability to deliver value beyond credit, supporting businesses and consumers in making more confident, informed decisions and advancing our mission of Information for Good.”

Commenting on his appointment, Avishek said: “It is an honour to join TransUnion at a time when trusted data and insights are increasingly vital in helping financial institutions, businesses and consumers navigate a rapidly evolving environment. TransUnion has built a strong platform that harnesses data responsibly to drive transparency and resilience. The integration of our regional data strategy – encompassing effective sourcing, disciplined standardization, advanced analytics and rigorous quality management – underpins a robust, secure and well-governed data ecosystem. I look forward to building on this foundation to deliver meaningful impact for business, individuals and the broader economy.”

Manila, Philippines, August 19, 2025 – TransUnion (NYSE: TRU), a global information and insights company and the Philippines’ first comprehensive private credit reference agency, today released its third annual Credit Perception Index (CPI). As an important part of TransUnion’s ongoing commitment to promote credit literacy and financial inclusion in the country, the CPI examines how Filipinos perceive credit, the drivers and barriers influencing their behavior, and the implications for the broader financial ecosystem.

The Philippines’ 2025 CPI score stands at 73 out of 100, only slightly lower from 74 in 2024¹, signifying overall stability in credit sentiment. While most CPI score factors such as favorability, concept knowledge, product knowledge, reservations and stigmas remained relatively steady, trust in credit products increased significantly by six points.

Conversely, credit messaging receptivity—the likelihood to use credit after learning about its potential benefits—dropped by nine points. This decline may be attributed to external factors such as higher interest rates and growing concerns about digital fraud.

TransUnion CPI Score and Score Factors of the General Population

Knowledge and interest remain strong

The overall stability of the CPI score is underpinned by a well-established understanding of credit and a growing appetite to engage with financial products. More than two-thirds (69%) of Filipinos say they are knowledgeable about what credit is, in general. Moreover, interest in learning about specific credit products grew, especially for payday loans (+7 percentage points [pp]), micro loans (+7pp), mobile loans (+6pp), personal loans (+5pp), and buy now, pay later (BNPL) (+5pp).

“We are glad to see the CPI score holding largely steady in 2025, supported by growing trust in credit products. More encouragingly, this year’s CPI results also tell us that Filipinos are eager to learn more about financial options that are relevant, accessible, and suited to their needs,” said Peter Faulhaber, President and CEO of TransUnion Philippines. “This increasing openness is a positive indicator of progress. As financial literacy deepens, we anticipate even greater familiarity, trust and responsible use of credit – key pillars in building a more inclusive and robust financial ecosystem in the Philippines.”

Barriers to credit use linger

Despite positive gains in trust and openness, external factors continue to hold back Filipinos from actively using credit. Across all three population groups surveyed—the general population, the unbanked and the financial technology (FinTech) users—high interest rates emerged as the top deterrent to credit usage, cited by 59%, 52% and 61%, respectively. Concerns about scams and fraud followed closely, affecting 52% of the general population, 47% of the unbanked and 52% of FinTech users. These figures highlight widespread apprehension about security threats across different population groups, regardless of their CPI score.  

Indeed, security and trust emerged as key consumer considerations when choosing to engage with financial institutions, cited by more than half (58%) of the respondents, just slightly behind convenience at 60%.

These findings underscore a critical challenge: while trust is improving, consumers still require stronger assurances through safer and more supportive credit environments. Addressing these concerns will be key to unlocking broader participation in the credit ecosystem and advancing financial inclusion across all segments of the population.

Narrowing gap between general population and the unbanked

A closer look at population segments reveals that the TransUnion CPI score for the unbanked Filipinos rose by two points—from 65 in 2024 to 67 in 2025—reducing the gap with the general population from nine to six points. Notably, this two-point increase among the unbanked also outpaced that of the general population (+2 points vs. -1 point). This improvement was primarily driven by significant gains in credit product trust (+9 points) and knowledge (+8 points).

TransUnion CPI Scores of the Three Population Groups

The unbanked also demonstrated enhanced understanding across nearly all credit products surveyed, with marked progress in knowledge of mobile loans (+16pp), payday loans (+15pp), automotive loans (+13pp), micro loans (+12pp), personal loans (+10pp) and BNPL (+10pp). These trends suggest growing familiarity with formal credit options, although overall knowledge (56%) still trails behind the general population (69%).

FinTech emerges as the first financial product among younger generations

Recognizing the increasing influence and widespread adoption of FinTech in the country, TransUnion introduced FinTech users as a new population group in this year’s CPI. Among the respondents, FinTech usage is nearly universal, with 91% reporting they use at least one digital financial product.

Most commonly used FinTech products include eWallets (77%), online banks (51%), and digital payment apps (47%). Notably, over one-third (35%) of the general population reported an eWallet as their first financial product, surpassing bank accounts (30%). This trend is especially evident among younger generations, with Gen Z (47%) and Millennials (37%) more likely to start their financial journey with an eWallet, while Gen X and Baby Boomers favored bank accounts at 40% and 34%, respectively.

In terms of credit perceptions, among the three population groups surveyed (general, FinTech, unbanked), FinTech users posted the highest CPI score in 2025 at 74, along with the highest level of general credit knowledge (71%), outperforming both the general population and the unbanked.

“The strong performance of FinTech users and the narrowing gap between the unbanked and general population reflect encouraging momentum toward greater financial inclusion,” said Faulhaber. “However, to fully unlock the benefits of credit and drive broader adoption, we must continue addressing persistent barriers – especially concerns around fraud and security that still deter many Filipinos from engaging with credit. By fostering trust and enhancing financial education, we can empower more Filipinos to participate confidently in the credit economy, helping build a financially resilient population that supports the nation’s journey toward upper-middle income status.”

For more information and insights, please view the full report of the TransUnion Credit Perception Index study.

¹ The 2025 CPI score computation was refined to provide a more holistic and robust view of Filipino consumers and capture shifting perceptions and behaviors. The same formula was applied retroactively to enable year-over-year comparisons.

With 20 years of experience in the banking industry spanning both conventional and digital institutions, Devon brings a strong track record of integrating traditional banking with innovative solutions to enhance user experiences through customer-centric strategies. He joins TransUnion from ZA Bank, Hong Kong’s first digital bank, where he was a founding member and most recently served as the Alternate Chief Executive and General Manager of Business Banking and Lending. Prior to that, he also served in leadership roles at Standard Chartered Bank and DBS Bank. Devon holds a bachelor’s degree in International Business from the Business School of the Chinese University of Hong Kong (CUHK).

With a strong focus on innovation and customer empowerment, Devon’s expertise in digital transformation aligns seamlessly with TransUnion’s commitment to delivering cutting-edge, insight-driven products and solutions that expand financial opportunities for customers and consumers in a secure and trusted environment. Under his leadership, TransUnion will further advance its product proposition and analytics capabilities in Asia Pacific, reinforcing its role in promoting financial inclusion through data and insights across the region.

“We are pleased to welcome Devon at a pivotal time for Asia Pacific, marked by the post-Credit Data Smart (CDS) era in Hong Kong and a fast-growing economy in the Philippines,” said Marie Claire Lim Moore, Asia-Pacific Regional President and Hong Kong CEO at TransUnion. “As market dynamics shift, it is essential for TransUnion to scale our product, data and analytics capabilities by leveraging global expertise and advanced technologies to better serve customers and consumer. Devon’s unique perspective as a former customer and partner gives him an unparalleled understanding of how our solutions can effectively address evolving market needs. We are confident his leadership will be a strategic accelerator for our growth and further our mission of delivering Information for Good.”

Commenting on his appointment, Devon said: “It is a true honor to join TransUnion, a global leader with a strong focus on innovation, data integrity and empowering smarter decisions through actionable insights. This is an exciting time, as Asia Pacific undergoes rapid digitalization and evolving consumer expectations. The demand for trusted, forward-looking credit and fraud solutions has never been more crucial. Having witnessed the meaningful impact of TransUnion’s proprietary data and technology in supporting financial inclusion and resilience, I am excited to expedite innovation to deliver even greater value to consumers and businesses. Together, we will strengthen the region’s financial ecosystem, foster deeper trust and unlock more secure, inclusive opportunities that benefit individuals, institutions and the broader economy.”

·       Region positioned to build on new market opportunities as financial landscape continues to evolve

Philippines, September 14, 2022 – Global information and insights company TransUnion (NYSE:TRU) has appointed Marie Claire Lim Moore as Regional President, Asia Pacific (APAC). Lim Moore joined TransUnion in April 2020 as Hong Kong CEO and has helped to elevate and improve the business while navigating the challenges of COVID-19 and wider evolving market dynamics.

TransUnion’s APAC business is well positioned for growth as its markets continue to evolve, delivering Information for Good® to help make trust possible between consumers and businesses in global commerce. In Hong Kong, the number of money lenders has grown significantly, and the wider Greater Bay Area presents new opportunities and possibilities. In the Philippines market, TransUnion has made significant strides in increasing financial inclusion across its rural lending ecosystem.

Lim Moore has significant experience in financial services, emerging technology and data having held senior regional roles at Visa and Citibank earlier in her career. She is a true global citizen having worked across multiple markets, including New York, Singapore and Greater China. A passionate advocate of women’s leadership and empowerment as well as a number of charitable initiatives, she is a mentor for The Women’s Foundation and also serves on the Board of Directors of Habitat for Humanity and the Splash Foundation in Hong Kong.

“Claire has led our Hong Kong business through a significant period of change. The wider APAC market is also growing, and we recognise the opportunities presented by the Greater Bay Area initiative and increased financial inclusion in the Philippines. Under Claire’s leadership, our Hong Kong team already helps and supports key elements of our wider APAC business and this appointment strengthens that work,” said Todd Skinner, President, TransUnion International.

Pia Arellano, CEO and president of TransUnion Philippines, will continue in her role and will join the APAC leadership team reporting to Marie Claire Lim Moore. Lim Moore’s current role as CEO of TransUnion Hong Kong will remain unchanged.

“Our Hong Kong and Philippines businesses already collaborate very closely, and this new role and evolved structure will allow the region to access even greater resources and expertise for the benefit of our clients and consumers. I look forward to seeing our APAC business continue to grow and thrive as we build new and innovative solutions that best serve the evolving needs of the market. We have a wealth of talent in our business that is ideally positioned to make the next step in our journey a success,” said Lim Moore.